FAQs

GENERAL

What is Designer Exchange?

Designer Exchange buys,sells and exchanges pre loved designer handbags and accessories. See more about us here.

Where is Designer Exchange?

Our store is located at 35 Exchequer Street, Dublin 2, Ireland.

Do you have an online store? 

YES. www.designerexchange.ie

What are your opening times? 

Our opening hours can be found here.

How do I contact Designer Exchange? 

You can contact us by phone, email, web chat or through social media. All details here.

AUTHENTICITY

Are the items you sell authentic? 

Yes, everything we sell is 100% authentic. See more about our authenticity guarantee here.

How do you authenticate the items that come into us?

Each item is checked rigorously by industry professionals. We also use an authentication software called Entrupy. See more here.

Do you provide a certificate of authenticity?

YES, we provide our very own certificate of authenticity with every single piece. 

SHIPPING

Where do you deliver to?

We ship worldwide.

How much does delivery cost?

Deliveries charges vary depending on where you are based. See delivery costs here.

How much is the customs charge when ordering internationally?

Designer Exchange is not liable for any import charges incurred by you should you receive an invoice from the relevant customs authorities. 

How long does shipping take?

Shipping times may vary depending on where you are based. See delivery times here. 

RETURNS

What is your returns policy?

If you are not satisfied with your purchase you can return for a full refund within 7 days or a full exchange within 28 days. See more details on this here. 

Does my initial delivery charge get refunded?

Delivery charges are non refundable. Some exceptions may occur. See more details on this here. 

How do I return my online order?

Please contact natasha@designerexchange.ie to arrange your return.

How do I return my store order?

Please contact info@designerexchange.ie to arrange your return. 

How long will my refund take?

One we have received your item back we will process the refund within 2-5 working days. Please note your refund may take 1-3 working days to show in your account after processed. 

What will I be refunded onto?

You will be refunded to whatever you originally paid with. For instance if you paid via Pay Pal we will refund to your Pay Pal account.