Refund & Exchange Policy For Pre-Order

A Pre Order item is an item we have ordered in specifically for you from one of our Worldwide suppliers.

How to return: 

To return a pre-order item please email our Concierge Department at concierge@designerexchange.ie

Refunds & Exchanges

Once your pre-order item arrives to us and has passed evaluation and authentication, we will make contact with you via email to let you know it is ready to be viewed in store, via images or shipped (noting it can only be shipped if fully paid). We offer a full refund or exchange on any pre-order order within 14 days of the day we notify you of it's arrival. The item(s) must be in the same condition that it was sold in and returned with our tags still attached and with all items it was supplied with. The exchange can be for another product(s) or may be refunded to a non expiring gift card for future use in store or online. Refunds will be processed in the same manner in which they were paid, and in as swift a time frame as possible.

Lay Buys/Deposits:

While we will allow you to pay for a Hermes pre-order item using Store Deposit or Lay Buy, due to the high value of these pieces, we cannot offer a returns period outside of the above. Please see above the allocated time frames for refunds and exchanges on pre-order items. It is your responsibility to come and view your item within the allocated time frame. 

Shipping Refunds:

Designer Exchange Ltd does not refund shipping costs unless the item supplied was either incorrect as per the item ordered, or faulty. Please remember that all of our items are Pre Loved, Second Hand or Used items and not "New". Therefore will invariably show signs of use. 

We will at all times adhere to all relevant Irish Consumer Law, with details to this found here.